I’ve been conducting interviews and focus groups with UNC upperclassmen for my PR research class. A lot of my research was social media based, so I thought I would share some of the main themes I took away from the process.
Facebook ain’t what it used to be…
…but that’s not necessarily a bad thing. The general consensus was that while everyone has a Facebook account, they’re not doing a lot in terms of adding content to their personal pages. (ie, I don’t remember when the last time I updated my Facebook status was.) Still, students identified Facebook as one of their most-used social media sites. Why?
Even if we’re not posting statuses, we’re still communicating on Facebook. Our Facebook networks allow us to keep up with others, and the Facebook messenger app is a pretty popular way to get in touch with people.
Facebook events are also a big reason we’re still using the site. First, the events help keep us involved in what’s going on around us. Second, the events help persuade us to get involved too; when you see friends will be attending, you’re more compelled to go than if you had just seen a flyer for the event.
We’re split on online advertising.
The debate over targeted online ads isn’t anywhere near resolution. Some students thought targeted ads were creepy and invasive, some thought they were funny, some thought they were useful, and some installed Google AdBlock a while ago and don’t have to deal with them at all.
We have specific reasons and expectations for following brands and organizations on social media.
You can pretty much always bribe us with free stuff to like/follow your brand on social media. I mean, we can always unlike/unfollow after we get the goods, so why not?
2. Witty or relatable posts
We like funny. It brightens our day and it doesn’t make us feel like you’re just here to sell us something. If your brand has a strong grasp of sarcasm, memes, pop culture, or general wit, the posts will be more enjoyable and more likely to keep us as an audience.
3. Engaging with the audience
Maybe it’s vanity or maybe it’s just human nature, but we like to feel like someone is listening to us and cares what we have to say. Brands that respond to Tweets, like Facebook comments, or retweet our personal content are more likely to stay on our good side.
4. Being the best source of information
If we’re interested in a smaller brand or organization, social media is often the best source for the most up-to-date information. Many of these smaller organizations will have a social media presence before they develop a website or other communications channels since social media is free and easy to use.
We don’t ask (people) for help.
When asked what they would do if they didn’t know how to work a computer program or the latest app, everyone said they would always try to use Google or a YouTube tutorial to figure it out way before they ever considered talking to another person. After the internet resources there’s a hierarchy for human assistance, too: students said they would go to a friend for help if they couldn’t find the answer online. Most students seemed unwilling or uninterested in asking a UNC faculty member (professor, library staff, IT staff) for assistance.
That’s all for now – let me know if my findings ring true for you.